Company:
Geismann Bestattungshaus GmbH, Dorsten
Project Timeline:
8 months
Services:
Software development, design, and consulting
Summary
The application combines resource management, task management, and customer communication to streamline internal operations. The goal of the project was to support Geismann Bestattungshaus in optimizing its business processes through a comprehensive process management system.
Challenge
The Challenge:
Geismann Bestattungshaus wanted to make its internal workflows and resource management even more efficient and structured. A key focus was improving process management while ensuring transparent and reliable communication with families.
An integrated solution was needed to provide a clear overview of funeral projects, improve task coordination, reduce the complexity of funeral management, and create more efficient day-to-day workflows.
Goals and Requirements:
Efficient Process Management:
Develop an integrated system that enables comprehensive management of funeral projects. This includes resource management, complete coordination of employee tasks through a user-friendly system, and synchronized document management for each individual project in collaboration with customers.
Optimized Task Management:
Develop a tool for creating, assigning, and tracking tasks throughout the entire funeral process. Repetitive tasks should be automated wherever possible to reduce administrative effort.
Improved Customer Communication:
Integrate a chat feature that enables seamless communication between the funeral home and its customers. A user-friendly interface should also make it easier for customers to provide feedback.
Based on these challenges and objectives, a comprehensive process management application was developed to optimize workflows at Geismann Bestattungshaus while also addressing the needs of its customers.
Solution
Developing the solution required careful planning and technical innovation. Over a period of eight months, a comprehensive process management application was created for Geismann Bestattungshaus.
Our Approach:
Requirements and Concept Development:
An extensive brainstorming and planning phase was conducted to ensure that the process management application could be adapted flexibly to the different requirements of funeral homes. This provided a foundation for extensive automation and a high degree of customization.
Complex Architecture and Integration:
One of the key challenges was connecting the process management application seamlessly with the existing customer-facing application. This was addressed through the development of a sophisticated architecture and an integrated interface that allowed both applications to work together without compromising their individual functionality.
To ensure smooth communication and interaction between customers and the funeral home, a dedicated customer application was also developed. The app integrates with the Geismann servers and enables customers to conveniently manage and coordinate aspects of funeral planning. The underlying architecture was designed to provide a seamless and efficient user experience.
Flexible Design and Architecture:
During the concept phase, methods such as brainstorming, requirements analysis, wireframing, and prototyping were used. This ensured that the process management application remained flexible and could be adapted to the diverse requirements of different funeral homes. The resulting solution supports extensive automation while maintaining a high level of flexibility.
Key Features:
Resource Management and Task Automation:
The application provides efficient resource management to ensure that all relevant information for funeral projects is readily available. Task management has also been largely automated, significantly reducing administrative effort.
Chat Feature for Improved Customer Communication:
The integrated chat feature enables direct and timely communication between the funeral home and its customers. The user-friendly interface supports effective feedback and improves overall interaction.
Reliable Task Management:
The application provides intuitive and reliable task management, allowing the funeral home to efficiently track all aspects of a project. Tasks can be created, assigned, and monitored from initial planning through final execution.
Prioritization and Scheduling:
The task management system allows tasks to be prioritized based on urgency and importance. Scheduling features help teams meet deadlines and organize workflows more efficiently.
Results
Project Results:
The resulting process management application is now available in its implemented version. Feedback is currently being collected from users to identify potential improvements and adjustments.
The project achieved its defined objectives and provides Geismann Bestattungshaus with a practical internal system for managing business processes more efficiently. The first version of the application is already in active use by employees at Geismann Bestattungshaus.
Benefits for the Client:
The introduction of the process management application provides Geismann Bestattungshaus with a wide range of benefits. The system helps streamline internal workflows and processes while providing transparent resource management and precise task coordination.
The integrated chat feature significantly improves customer communication, while the application’s flexible architecture allows it to be adapted to the individual requirements of different funeral homes. Automation and improved processes also contribute to time and cost savings.
Overall, the process management application increases operational efficiency, improves communication with customers, and provides a flexible foundation for continued development and future innovation.
